This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the https://sozorecoverycenter.com/ website operated by SOZO Recovery Center Inc.
- Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
- Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal information is or are to be, processed.
- Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers to process your data more effectively.
- Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
SOZO Recovery Center Inc. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
SOZO Recovery Center Inc. may process your Personal Data because:
- We need to perform a contract with you
- You have permitted us to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
SOZO Recovery Center Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, SOZO Recovery Center Inc. may be required to disclose your Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
SOZO Recovery Center Inc. may disclose your Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of SOZO Recovery Center Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. SOZO Recovery Center Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request the deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where SOZO Recovery Center Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
If you have any questions about this Terms and Conditions, please contact us:
SOZO Recovery Center Inc.
243 Nathan Terrace
Jessieville, AR 71949
Call our toll-free addiction helpline NOW at 1-501-984-5317 or visit us at www.sozorecoverycenter.com for assistance and allow us to locate a rehabilitation program that will make a difference in your life.
- SOZO Client Privacy, Confidentiality, Legal Issues & Release of Information Policy
In the course of delivering its services and programs, SOZO collects personal information from its clients. Personal information means any information that could be used on its own, or with other information, to establish the identity of a client, the client’s service provider or the client’s substitute decision maker. Personal information also includes any other information about a client including information that is contained in a client record.
SOZO collects, uses and shares client’s personal information for the following purposes:
- Providing quality programs and services to clients
- Providing information to other people or organizations with client consent (for example, making a referral for service)
- Contacting clients, donors and members to evaluate SOZO service and work
- Conducting research to understand the kinds of issues our clients are facing
- Contacting individuals about our fundraising and membership activities
- Reviewing client files to ensure high quality of service and documentation
- SOZO may also collect, use and share personal information with consent or as permitted or required by law.
SOZO is committed to protecting the privacy of its clients and ensuring that:
- the personal information it receives from clients is kept safe, secure, confidential, accurate and up to date
- clients understand why their personal information is collected by SOZO
- SOZO obtains client consent before collecting, using, sharing or releasing client information, except as set out in this policy or permitted or required by law
- only the personal information necessary for the purposes listed above is collected from clients, unless otherwise consented to by the client or permitted or required by law
- access to client information is limited to the SOZO employees, volunteers and students involved in delivering services to clients
- any external agents to whom SOZO releases information have a need to know and only use and disclose client information for the purposes for which it was originally provided
- clients are able to withdraw their consent at any time to the collection, use and disclosure of their personal information
- clients have access to their record, except where SOZO is entitled to refuse an access request, and are able to copy or correct their record and ask questions about SOZO privacy policies and procedures
- complaints about SOZO privacy policies and procedures are handled efficiently and effectively
- all legal and regulatory requirements regarding client information are met and maintained
This policy applies to all SOZO employees, students and volunteers.
- Obtaining Consent
- As SOZO services often involve collaboration and consultation among employees, SOZO employees will discuss the following with new clients:
- the nature and extent of consultation and collaboration in the SOZO program or service which the new client is accessing
- the personal information that SOZO may collect
- the purposes for which SOZO collects, uses and shares personal information, as listed above
- Client’s rights and responsibilities including rights related to keeping client’s personal information private will be reviewed with all new clients at their first appointment following intake
- Clients will be asked to use a form indicating that the organization’s privacy policies have been discussed and that the client consents to the collection use and sharing of personal information for the purposes listed in this policy.
- The signed forms will be maintained by the program (e.g., in the client’s paper record, filed centrally within the program). A note will be made in the client’s electronic record that the form has been signed.
- In cases where it is not possible or practicable to obtain the client’s written acknowledgment (e.g., telephone only service), verbal acknowledgment that the organization’s privacy practices have been explained to, and accepted by, the client will be recorded in an activity note in the client’s record.
- Consent will be that of the individual and must be knowledgeable, relate to the personal information and not be obtained through deception or coercion. A consent to the collection, use or sharing of personal health information about an individual is knowledgeable if it is reasonable in the circumstances to believe that the individual knows:
- the purposes of the collection, use and/or disclosure, as the case may be; and
- that the individual may give or withhold consent.
- In the event that employees are concerned that a client does not have the capacity to consent to the collection, use and disclosure of his or her personal information, employees should:
- Consider whether the client understands the decision they are being asked to make
- Question whether the person understands the reasonably foreseeable consequences of the decision or lack of decision
- Consult with their supervisor
- Client Withholding, Limiting or Withdrawing Consent
- Clients have the right to stipulate who will have access to their personal information. This means that they can withhold, limit or withdraw their consent to the collection, use or disclosure of personal information. The request may cover all or a specific part of a client’s record. When this happens, staff will implement the following “lock-box” procedure.
- Electronic records: The SOZO employee receiving the client’s request to withhold, limit or withdraw their consent will:
- Record the verbal instructions by the client in an activity note in the client’s electronic record
- Scan any written instructions by the client into the client’s electronic record
- Paper records – If the client also has a paper file:
- The client’s file (either in whole or in part depending on the client’s instructions) to which access is to be limited will be placed inside an envelope that will be sealed with the instructions from the client stapled to the outside of the file.
- If the client’s request is to withdraw consent, the file will be safeguarded by SOZO Privacy Officer.
- If the client’s request is to withhold or limit consent, the supervisor responsible for the program will determine how best to comply with the client’s request.
- In cases where the withholding, limiting or withdrawal of consent will limit or prevent SOZO from continuing to deliver services, employees will discuss with the client the consequences of their withholding, limiting or withdrawal of consent.
- Disclosure without Consent Including Responding to Summons/Subpoenas/Court Orders and Requests from Police
- SOZO will not disclose the personal information of clients without their consent, except where:
- It is believed the client or someone else is in imminent danger of serious physical harm (see Duty to Warn policy)
- A child under the age of 18 is at risk of or has been abused or neglected (see Child Abuse Reporting and Documentation policy)
- SOZO is subpoenaed or is otherwise served with a court order, summons, warrant or a similar requirement issued by a person who has jurisdiction to compel the production of information in a proceeding
- It is otherwise permitted or required by law.
- If SOZO employee, student or volunteer is served with a warrant, summons, subpoena, order or similar requirement issued in a proceeding, the individual must immediately notify their supervisor, who will provide advice and direction as to how to respond. SOZO employees, students or volunteers should follow the same procedure in response to requests by police officers for client information.
- In general, where an order, summons, warrant, subpoena or other requirement has been served on SOZO, SOZO will:
- Make every attempt to respond in a way that is respectful of the order or other requirement, while at the same time taking steps to preserve the client’s right to confidentiality. Contact Executive Director, or designee immediately. Executive Director, or designee will contact legal counsel in matters concerning legal matters as needs arise.
- A subpoena is an order directing the recipient to appear and testify at a specific time and place. A subpoena duces tecum requires the receipt to produce certain documents listed in the subpoena on the date and time designated in the subpoena. Subpoenas will be reviewed by Compliance Officer and Clinical Director for further action to be taken. If subpoena is legal, staff will make a copy of the file and deliver the documents to the court or other proceeding in a sealed enveloped marked “private and confidential.”
- If police arrive with a search warrant of SOZO property staff will take every step to protect all clients’ confidentiality and privacy. All clients will be informed police have arrived with a search warrant of the property and they have the option of leaving the area or going into their respectively rooms. Staff will not identify any client during search of property. Staff will respectfully ask client in question if present to identify themselves to police and attempt to handle this matter in a private setting such as the counselors’ building away from other clients. If client refuses staff will continue following protocol of allowing search after all clients have been notified police will be allowed to search property. This only if correct search warrant has been confirmed.
- All employees are to be aware of procedures involving the attempt by any person to execute an arrest warrant on SOZO Recovery Center Inc. premises. Although employees will not hinder or resist any officer attempting to serve an arrest warrant, they will also offer no assistance in locating said client. Every effort should be made to convince arresting officers to obtain a proper court order as to allow greater cooperation by the program.
- SOZO is subject to various federal, state, and local regulatory agencies, law enforcement departments and governmental agencies. If an individual for a governmental agency appears, immediately contact Executive Director, or designee. SOZO personnel are not to release client information, formally or informally, without contacting the Executive Director, or designee.
- Where SOZO discloses personal information without the client’s consent, the client will be notified of such disclosure as soon as reasonable, practical, safe and/or legally possible in the circumstances.
- Release of Information with Client Consent
- Subject to Section 4, personal information, whether all or part of a client record, will not be released to third parties without the written consent of the client or the client’s substitute decision maker, where applicable. Clients are required to complete the SOZO Authorization to Request or Release Information Form, depending on the nature of the request. Consents provided on these forms are valid for one year, unless otherwise limited or withdrawn by the client in advance of that date. SOZO may disclose a client’s personal information, provided that the disclosure, to the best of SOZO knowledge, is for a lawful purpose.
- Reports from third parties contained in a client record may not be released without the written consent of the third party. Clients will be encouraged to pursue access to this information directly with the third party.
- In exceptional circumstances, where written consent is not possible, the oral consent of the client to the release of personal information will be accepted and will be recorded in the client’s file.
- In response to requests to release information to third parties, the SOZO service provider will ensure that the client understands the purpose for which the information is being released and to whom the information is being released. The SOZO service provider will also explain that SOZO cannot guarantee the confidentiality of the information once it has been released.
- Safeguarding of Personal Information
- Client information stored electronically is protected by password. Access to the SOZO electronic database is limited on a need to know basis for added security.
- Client information collected in hard copy form is stored in locked cabinets accessible only by the counselors or other SOZO employees, students and volunteers providing service to the client, and the relevant managers.
- Access to client information will be limited to those who need to know the information for the purposes set out in the client’s consent or as otherwise permitted or required by law.
- SOZO employees will never leave client personal information, in paper or electronic form, unattended or exposed to anyone other than the client.
- SOZO will not send confidential personal information to clients by email without the client’s prior consent. Personal information sent to clients or about clients will employ secure email. (Note that secure e-mail ensures messages are encrypted.)
- SOZO requires external agents, such as third-party auditors, to maintain the confidentiality of client information and to refrain from using client information for any purpose other than the purposes for which consent was provided by the client. Where appropriate and necessary, SOZO will obtain the consent of the client to disclosure of information to external agents. (External agents are persons or companies with which SOZO has contracts and that may come into contact with personal information.)
- When disposal is permitted or required, records of client personal information will be disposed of in a secure manner such that reconstruction of the records is not reasonably foreseeable in the circumstances.
- Notice to Clients of Theft, Loss, Unauthorized Access, Use or Disclosure of Personal Information
- Employees are required to report to their supervisor and to the SOZO Privacy Officer any theft, loss, unauthorized access, use or disclosure of personal information of SOZO clients. In programs where funders require it, managers will file a serious occurrence report in this situation.
- In the event of such theft, loss, unauthorized access, use or disclosure of personal information of a SOZO client, SOZO will notify the client as soon as possible.
- Oral contact with the clients will be logged in the client record and will be followed up by a letter, which will be included in the client record.
- In the case of former clients, contact will be made orally, if possible, and also in writing, at the last known address for the client recorded in SOZO database.
- Client Access to and Correction of Personal Information
- Clients wishing to review their records should contact the SOZO service provider, relevant manager or Privacy Officer.
- Within 30 days of any such written request, an appointment will be made for the client to review his/her personal information in a confidential manner on SOZO premises, in the presence of a SOZO employee, unless SOZO is entitled to refuse the request, in which case written notice will be given. Clients may bring a support person to this appointment if they wish. Up to 60 days may be required in the case of complex searches for records. In exceptional circumstances (e.g., a client is unable to come to the SOZO office due to health issues), a copy of the record may be sent to the individual with consent.
- SOZO is required to retain client personal information that is the subject of a request for access for as long as necessary to allow the client to exhaust any recourse that he or she may have with respect to the request. This may require SOZO to maintain the record for longer than the typical client record retention period.
- Clients who wish an explanation of their records may contact their SOZO service provider, the relevant program manager or the SOZO Privacy Officer.
- Clients will not be permitted to access third party records without the request for consent of the third party. In such cases, the SOZO service provider will direct the client to obtain the requested information directly from the third party.
- Clients requesting to correct information in their file shall provide the correction in writing to SOZO. The written correction will be included in the client’s record and, within three weeks of receipt, SOZO will notify the client of its response to the correction.
- Appointment of Privacy Officer
- The Privacy for SOZO is the Clinical Director.
- The name and contact information for the Privacy Officer is available in the Client Rights and Responsibilities Statement and in the SOZO Employees Directory.
- The duties of the Privacy Officer include:
- Maintaining knowledge of privacy legislation and regulations
- Responding to privacy-related complaints and concerns
- Responding to requests for access and correction
- Responding to inquiries from the public about SOZO privacy practices
- Liaising with other organizations, the public and government, as necessary, on privacy-related issues
- Inquiries and Complaints
- Questions, comments or complaints about the SOZO privacy policies and procedures or about the collection, use or disclosure of personal information will be directed to the Privacy Officer.
- The Privacy Officer will follow the procedures set out in the Grievances and Appeals policy in responding to, resolving and recording privacy-related complaints.